Opening your doors to young people: How to make advice services young-person friendly

Research by Youth Access showed that young people aged under 25 are considerably less likely than the general population to access legal advice when they experience serious social welfare problems, such as homelessness and debt.

Although the barriers to young people accessing advice are highly complex, the service characteristics of ‘mainstream’ advice agencies, i.e. agencies working primarily with the general adult population (Citizens Advice Bureau, law centres) are often a key contributing factor.

This toolkit suggests a range of practical steps for improving accessibility and service offer to young clients, and has been endorsed by Citizens Advice, Law Centres Federation and Advice UK.